HAMRAG Returns Policy

HAMRAG accepts returns or exchanges within the first 15 days from the date of purchase. If more than 15 days have passed since your purchase, we regret that we are unable to offer a refund or exchange.

 To be eligible for a return, your item must meet the following criteria:

 

1. The item should be in the same condition as when you received it, unused and unwashed.
2. It must be in its original packaging.
3. The item should not be damaged or defective due to reasons other than its original condition.

 

Please note that we do not accept returns after the initial 15-day period or for items included in wholesale, discounted, or bulk orders.

 In order to process your return, we require a valid receipt or proof of purchase.

 Do not send your purchase back to the manufacturer.

 For return authorization, please contact us via email at info@hamrag.com or bkaptana@hamrag.com.

 Please allow 1-2 business days for a response.

 

Additional items that cannot be returned:

 - Gift cards

Refunds (if applicable)

Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt and to inform you if your refund has been approved or denied. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

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 Late or missing refunds (if applicable)

If you haven't received your refund yet, please follow these steps:

 

1. Double-check your bank account.
2. Contact your credit card company, as it may take some time for your refund to be officially processed.
3. Contact your bank, as there is typically a processing time before the refund is sent.

 

If you have completed these steps and still haven't received your refund, please contact us at

info@hamrag.com or bkaptana@hamrag.com.

Discounted products (if applicable)

Please note that only regular-priced items are eligible for returns; unfortunately, sale items cannot be be refunded.

 

Exchanges (if any)

We only replace products if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at info@hamrag.com or bkaptana@hamrag.com and send your item to:

 21 HIGHFIELD GLEN

IRVINE, CA 92618

United States

 

Gifts

If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be issued to you upon receipt of the returned item.

 If the item was not marked as a gift when it was purchased, or if the person who gave the gift sent the order to be given to you later, we will send a refund to the person who originally made the purchase, and they will be notified about your return.

 

Transportation

To return your product, please mail it to the following address:

21 HIGHFIELD GLEN

IRVINE CA 92186,

United States

You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for your replacement product to reach you may vary depending on your location.

If you're shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.